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Our Privacy Policy

1. Introduction & General Terms

The Crane Tap is committed to protecting you and your family’s personal information when you are using our services. We want our services to be safe and enjoyable for our customers. This Privacy and Cookies Policy relates to our use of any personal information we collect from you via the following services:

  • any Crane Tap website that links to this Privacy and Cookies Policy;

  • social media or official content on other websites;

  • mobile devices and other Applications (“Apps”);It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person when visiting our premises. In order to provide you with the full range of services, we sometimes need to collect information about you. This Privacy and Cookies Policy explains the following:

  • what information The Crane Tap may collect about you;

  • how The Crane Tap will use information we collect about you;

  • when The Crane Tap may use your details to contact you;

  • whether The Crane Tap will disclose your details to anyone else;

  • your choices regarding the personal information you provide to us;

  • the use of cookies on The Crane Tap websites and how you can reject cookies is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act 1998 and the European General Data Protection Regulation, namely Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 repealing Directive 95/46/EC (these laws are referred to collectively in this Privacy and Cookies Policy as the “data protection laws”). The Crane Tap websites contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

2. Who are we?

The Crane Tap is owned and operated by Rare Restaurants. This group also includes M Restaurants and Gaucho.

We may share information from or about you with our parent company, subsidiaries, joint ventures or other companies under common control, in which case we will require them to honour this Privacy Policy. If any company acquires Rare Restaurants or all our assets that company will possess the same information and will be assume the rights and obligations with respect to that information as described in this Privacy Policy.

3. What information will The Crane Tap collect about me?

When you participate in, access or sign up to any of The Crane Tap’s products, services, activities or online content we may receive personal information about you. This includes content such as newsletters, competitions, live chats, message boards, email and mobile notifications, telephone or text, book tickets for an event. This can consist of information such as your name, email address, postal address, telephone or mobile number, gender or date of birth. It may also include information collected about your use of The Crane Tap’s products and services (such as when you last visited our premises, upcoming bookings and which pages you visit on The Crane Tap website).

If you are the parent or guardian of a child under 13, we may process limited personal data about you so you can give consent for the child to access some Crane Tap products or services. We may use your contact details to communicate with you about the child’s account or use of services.

Please note that sometimes we will require you to provide additional personal information, and sometimes sensitive personal information. When we do this we will provide further information about why we are collecting your information and how we will use it.

Where we provide personalised services, we may ask your permission to review third party data about you, for example, your Twitter or Facebook feeds, to get to know you better and to provide more effective personalisation. Some of our services enable you to sign-in via a third party service, such as Facebook. If you choose to sign-in via a third party app, you will be presented with a dialog box which will ask your permission to allow The Crane Tap to access your personal information (e.g. your full name, date of birth, email address and any other information you have made publicly accessible). Please note that any information that is not required by the particular service you have opted to use will not be retained by The Crane Tap.

The Crane Tap collects information about how you use The Crane Tap mobile or other Apps, The Crane Tap website or other content online, and the device(s) you use to access the services. This includes collecting unique online identifiers such as IP addresses, which are numbers that can uniquely identify a specific computer or other network device on the internet.

For more information, please see section 14 of this policy, on The Crane Tap’s use of cookies and similar technologies, and section 16, on information collected by The Crane Tap when you use The Crane Tap Apps on your mobile device.

4. How will The Crane Tap use the information it collects about me?

The Crane Tap will use your personal information for a number of purposes including the following:

  • to provide our services, activities or online content, to provide you with information about them and to deal with your requests and enquiries;

  • to provide you with the most user-friendly online navigation experience;

  • where we provide personalised services, we may analyse the information you supply, as well as your activity using our products and services, so that we can offer a more relevant, tailored service. For instance, we could use your website viewing history to provide personalised recommendations. If you are signed-in or subscribed to email newsletters, you will receive a personalised service. If you don’t want to receive these services you can unsubscribe from email newsletters, or disable personalisation. Please visit Your Account in the The Crane Tap Preference Centre to find out more. This is located at

  • we may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes. Where The Crane Tap proposes using your personal information for any other uses we will ensure that we notify you first. Please see section 17 below for details.

5. When will The Crane Tap contact me?

The Crane Tap may contact you:

  • in relation to any service, activity or online content you or your under-13- year-old child have signed up for, in order to ensure that The Crane Tap can deliver the services.

  • in relation to any correspondence we receive from you or any comment or complaint you make about The Crane Tap products or services;

  • in relation to any personalised services you are using;

  • in relation to any communication you have submitted to The Crane Tap, e.g.on The Crane Tap message boards or feedback forms or via text or voicemail message;

  • to invite you to participate in surveys about The Crane Tap services (participation is always voluntary);

  • to update you on any material changes to The Crane Tap’s policies and practices

  • for marketing purposes, as set out in section 6.

6. Will I be contacted for marketing purposes?

The Crane Tap will only send you marketing emails or contact you on The Crane Tap platforms where you have agreed to this. We offer regular emails to let you know about The Crane Tap products and services. From time to time we may also contact you to ask your views on issues affecting The Crane Tap. We may personalise the message content based upon any information you have provided to us and your use of The Crane Tap products and services.

We may use information which we hold about you to show you relevant advertising on third party sites (e.g. Facebook, Google, Instagram, Snapchat and Twitter).

If you don’t want to be shown targeted advertising messages from The Crane Tap, some third- party sites allow you to request not to see messages from specific advertisers on that site in future. If you want to stop all personalised services from The Crane Tap, including targeted advertising messages on third party sites, you can visit Your Account in the preference centre (see section 10) and disable personalisation there.

7. Will The Crane Tap share my personal information with anyone else?

We will keep your information within the The Crane Tap except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies, including for child protection reasons) or as described in this section and section 8.

Generally, we will use your information within The Crane Tap and will only share it outside The Crane Tap where you have requested it or given your consent. However, we may share with third party sites (e.g. Facebook, Google, Instagram, Snapchat and Twitter) some data, with appropriate security measures, to show you relevant advertising on third party sites, as set out in section 7.


Sometimes The Crane Tap uses third parties to process your information on our behalf, for example to provide services or analysis. The Crane Tap requires these third parties to comply strictly with its instructions and The Crane Tap requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way. In some cases these third parties are located outside of the European Union.

We may share your personal information internally. Please see section 4 above for more details.

8. What if I am a user aged under 13?

If you are aged 13 or under, please get your parent/guardian’s permission before you provide any personal information to The Crane Tap.

9. How long will The Crane Tap keep my personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with The Crane Tap.

10. Can I delete my data?

If the data we hold about you is not required for us to fulfil a legal obligation, you can delete your personal data by visiting the preference centre

11. Can I find out what personal information The Crane Tap holds about me?

You have the right to request a copy of the personal information The Crane Tap holds about you and to have any inaccuracies corrected. (We require you to prove your identity with 2 pieces of approved identification). We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files.


If you are within the UK, please address requests and questions about this or any other question about this Privacy and Cookies Policy to the Data Protection Officer, The Crane Tap, 2-3 Threadneedle Walk, 60 Threadneedle Street, London, EC2R 8HP


We will need two copies of forms of identification, which can be: Passport, Driving licence Birth certificate, Utility bill (from last 3 months) Current vehicle registration document, Bank statement (from last 3 months) or Rent book (from last 3 months).

12. Web browser cookies

a. What is a cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a “device”) web browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on The Crane Tap website. However, you can change your cookie settings at any time.

On The Crane Tap websites, cookies record information about your online preferences and allow us to tailor our websites to your interests.

During the course of any visit to The Crane Tap website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.


b. How does The Crane Tap use cookies?

Information supplied by cookies can help us to understand the profile of our visitors and help us to provide you with a better user experience. The Crane Tap uses this type of information to help improve the services it provides to its users. Certain areas of The Crane Tap website may use cookies for a specific reason – for example, to help an online game work effectively on your device.

c. The Crane Tap Sharing Tools

You will also see embedded ‘share’ buttons on The Crane Tap web pages; these enable users to easily share content with their friends through a number of popular social networks. When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. The Crane Tap does not control the distribution of these cookies. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on The Crane Tap website. However, you can change your cookie settings at any time.

d. The Crane Tap cookies and how to reject cookies

Full information about how The Crane Tap uses cookies and how to control what cookies are set on your device through the The Crane Tap website, can be found on using the preference centre.
It is important to note that if you change your settings and block certain cookies, you will not be able to take full advantage of some features of The Crane Tap services and we might not be able to provide some features you have previously chosen to receive.

e. Other information collected from web browsers

Your web browser may also provide The Crane Tap with information about your device, such as an IP address and details about the browser that you are using. We use information provided by your browser or by the link that you have clicked to understand the webpage that directed you to The Crane Tap and this may be captured by performance cookies.

If you have any concerns about the way that we use cookies or respect your settings, then please contact us at

13. Apps and Devices

When you download or use The Crane Tap apps on your mobile device, information may be accessed from or stored to your device. Most often this is used in a similar way to a web browser cookie, such as by enabling the app to ‘remember’ you or provide you with the content you have requested.

Your web browser or device may also provide the The Crane Tap with information about your device, such as a device identifier or IP address. Device identifiers may be collected automatically, such as the device ID, IP address, MAC address, IMEI number and app ID (a unique identifier relating to the particular copy of the app you are running).

When you sign in to a The Crane Tap app, your sign-in details may be stored securely on the device you are using, so you can access other The Crane Tap apps on the same device without needing to enter your sign-in details again.

If you have any concerns about the information which might be accessed from or stored on your device by The Crane Tap, you may wish to only access The Crane Tap content through a web browser and review your web browser settings then please contact us at

14. Changes to The Crane Tap’s Privacy and Cookies Policy

This Privacy and Cookies Policy may be updated from time to time so you may wish to check it each time you submit personal information to The Crane Tap. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use The Crane Tap websites to submit personal information to The Crane Tap. If material changes are made to the Privacy and Cookies Policy, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

15. Contacting The Crane Tap about this Privacy and Cookies Policy

If you any questions or comments about this Privacy and Cookies Policy please contact: The Data Protection Officer

 2-3 Threadneedle Walk, 60 Threadneedle Street, London, EC2R 8HP


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